Academic Year/course:
2017/18
428 - Degree in Labour Relations and Human Resources
28521 - Conflict Management and Negotiation Techniques
Syllabus Information
Academic Year:
2017/18
Subject:
28521 - Conflict Management and Negotiation Techniques
Faculty / School:
108 - Facultad de Ciencias Sociales y del Trabajo
Degree:
428 - Degree in Labour Relations and Human Resources
ECTS:
6.0
Year:
3
Semester:
First semester
Subject Type:
Compulsory
Module:
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5.3. Syllabus
The program of this subject is structured around the following teaching units:
- The conflict in organizations.
- Types of conflicts.
- Management of the conflict.
- Nature and characteristics of the negotiation.
- The negotiation process.
- Styles of negotiation.
- Strategies and tactics in the negotiation process.
- Techniques of negotiation.
Through these contents / students will have tools that will enable compression of social and labor world and, in particular, conflict management and negotiation.